❓ Frequently Asked Questions – Ayra Mart

Welcome to the Ayra Mart! We’re here to help you with common questions about shopping on our website. If you need further assistance, feel free to contact our support team.

🛍️ Ordering & Products

Q: How do I place an order on Ayra Mart?
A: Browse our product categories, add items to your cart, and proceed to checkout. Follow the prompts to complete your order safely and securely.

Q: Do I need an account to shop?
A: No, guest checkout is available. But we recommend creating an account for order tracking, faster checkout, and exclusive offers.

Q: Are your products genuine?
A: Yes. All our products are sourced from trusted suppliers and meet our strict quality standards.

🚚 Shipping & Delivery

Q: Do you ship outside the United States?
A: Currently, we only ship within the United States.

Q: How long does delivery take?
A: Most orders are delivered within 3–7 business days, depending on your location and chosen shipping method.

Q: How can I track my order?
A: You’ll receive a tracking link via email as soon as your order ships. You can also track it in your Ayra Mart account.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept major debit/credit cards (Visa, MasterCard, AmEx), PayPal, and other secure online payment options.

Q: Is it safe to shop on Ayra Mart?
A: Absolutely. We use SSL encryption and secure payment gateways to protect your personal and financial information.

🔁 Returns & Refunds

Q: What is your return policy?
A: We offer a 7-day return window for most items. Products must be unused and returned in original packaging with a receipt or proof of purchase.

Q: How do I request a return or refund?
A: Email us at admin@ayra-mart.com with your order number and reason for return. We’ll guide you through the process.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–10 business days.

📞 Support & Contact

Q: How can I contact Ayra Mart?
A: You can email us anytime at admin@ayra-mart.com. Our customer support team is available Monday to Saturday, 9 AM – 6 PM (EST).

Q: Can I cancel or change my order after placing it?
A: You can request a cancellation or modification within 2 hours of placing the order by contacting us immediately at admin@ayra-mart.com.

🔐 My Account

Q: I forgot my password. What should I do?
A: Click “Forgot Password?” on the login page and follow the instructions to reset it via email.

Q: How can I update my shipping address or personal info?
A: Log in to your account and go to Account Settings to edit your information anytime.

Still have questions?
👉 Visit our Contact Page or email us at admin@ayra-mart.com