At Ayra Mart, we believe in risk-free shopping and complete customer satisfaction. If you’re not happy with your purchase, we’re here to make it right with our hassle-free returns and transparent refund process.

✅ 1. Eligibility for Returns

We accept returns on most items within 7 days of delivery, provided that:

  • The item is unused, unwashed, and in original packaging
  • All original tags, manuals, and accessories are included
  • Proof of purchase (order number or receipt) is provided

Unfortunately, we do not accept returns on:

  • Clearance or final sale items
  • Gift cards and digital/downloadable products
  • Items damaged due to misuse or mishandling

📦 2. How to Initiate a Return

To request a return, simply:

  1. Email us at admin@ayra-mart.com with your order number and reason for return.
  2. Wait for our support team to approve and provide return instructions.
  3. Ship the item back using a trackable method within 3 days of approval.

Buyers are responsible for return shipping unless the item was damaged, defective, or incorrect.

💰 3. Refunds

Once we receive and inspect your returned item, refunds will be:

  • Approved if the item meets our return conditions
  • Processed within 5–10 business days to your original payment method

You will receive an email confirmation when your refund is issued.

⚠️ Please Note: Original shipping charges are non-refundable, unless the return is due to a shipping error or defective product.

🔁 4. Exchanges

We currently do not offer direct exchanges. If you’d like a different size or product, we recommend:

  1. Returning your original item for a refund
  2. Placing a new order for the preferred item

This ensures the fastest processing and availability.

📦 5. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery:

  • Send photos of the issue to admin@ayra-mart.com
  • Include your order number and description of the problem

We’ll prioritize resolving the issue with a replacement or full refund, depending on stock availability.

ℹ️ 6. Return Shipping Address

The return address will be provided via email once your return is approved. Please do not return items to the sender address on the package unless instructed.

🙋 Need Help?

We’re here to support you through every step of your purchase.

📧 Email: admin@ayra-mart.com
🌐 Website: www.ayra-mart.com
🕒 Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)